Delivery & Exchanges


We aim to have your order picked, packed and dispatched as quickly as possible, usually within 24-48 hours. 

Processing times do not include weekends, public holidays or orders placed after 12pm EST Fridays. We aim to process orders made at these times within 24-48 hours from 9am the following business day.

These times may vary depending on factors outside of our control. If your order has not been dispatched within 96 hours from 9am on the next business day following your order, please contact our customer service team using the link below.

Shipping costs are calculated at checkout and a tracking number will be emailed once your order has been dispatched.

For any enquiries about your order, tracking, delivery or product, please contact us using our contact form

Please note: Slimtum are not responsible for incorrect addresses provided by the customer.

Slimtum uses trusted first class delivery partners globally including FedEx, DHL, Canada Post, StarTrack, Kureneko Yamato and SF Express. An item is deemed to be delivered when the courier has marked the item as delivered. Once the item ordered is delivered to the address provided by the customer, Slimtum denies any liability for delivery or fulfilment.